Easy Exchange

Last updated: May 22, 2025

1. Quality Assurance

Every Silver Lining piece is crafted by skilled artisans and undergoes rigorous quality checks before shipment. However, we understand that occasionally products may be damaged during transit, and we're committed to making it right.

2. Exchange Timeline

Our exchange policy has a timeline of 24 hours after delivery of your product. If you receive a damaged piece, please contact us within this timeframe to ensure prompt resolution.

3. How to Request an Exchange

If you've received a damaged product, please follow these simple steps:

Contact us immediately at silverlining4622@gmail.com or call us at 9370664930. Please provide clear images or videos of the damaged product along with your order number, name, and contact information.

4. Documentation Required

To process your exchange request efficiently, we'll need you to send us detailed images or videos showing the damage or defect. This helps our team understand the issue and expedite the replacement process.

5. Exchange Process

Once we review and accept your exchange request, we will send you a replacement product (identical to your original purchase) as soon as possible. We cover all shipping costs for approved exchanges due to damage or defects.

6. Return of Damaged Item

In most cases involving damaged items, we may ask you to return the original piece using a prepaid shipping label that we'll provide. This helps us improve our packaging and quality control processes.

7. What's Not Covered

Please note that exchanges are specifically for items damaged in transit or manufacturing defects. Size issues, change of mind, or damage caused after delivery are handled under our separate return and resizing policies.

8. Contact Information

For any exchange requests or questions, please reach out to us at silverlining4622@gmail.com or call +91 9370664930. Our customer service team is dedicated to ensuring your complete satisfaction with every Silver Lining purchase.