Lifetime Buy-Back Policy

Last updated: May 22, 2025

1. Our Commitment

Silver Lining offers a Lifetime Buy-Back Policy on all jewelry purchases made within the United States. This unique program reflects our confidence in our products and our commitment to building lasting relationships with our customers.

2. How to Initiate Buy-Back

To request a buy-back, please contact us at silverlining4622@gmail.com or call +91 9370664930. Please provide your name, phone number, email address, and original order number for processing.

3. Buy-Back Value Structure

The buy-back value is calculated based on when you submit your request:

0-6 Months from Purchase

50% of original purchase value will be credited to your Silver Lining account as store credit.

6-12 Months from Purchase

30% of original purchase value will be credited to your Silver Lining account as store credit.

12-18 Months from Purchase

15% of original purchase value will be credited to your Silver Lining account as store credit.

4. Program Limitations

Buy-back requests submitted after 18 months from the original purchase dateare not eligible for this policy. We encourage customers to take advantage of this program within the specified timeframe.

5. Return Process

Once your buy-back request is approved, you'll need to ship the jewelry piece to our facility using your preferred shipping method. We recommend using insured shipping for valuable items. Please package the item securely in its original packaging when possible.

6. Quality Check & Credit Processing

Upon receiving your item, our quality control team will inspect it to verify its condition. The final buy-back value will be loaded as Silver Lining Credit (store credit) to your account after this quality check process is completed.

7. Store Credit Details

Your Silver Lining Credit will remain valid for 365 days from the date it's issued. This store credit can be used to purchase any item from our collection, giving you the flexibility to explore new pieces or upgrade your existing jewelry.

8. Eligibility Requirements

To be eligible for our Lifetime Buy-Back Policy:

• The item must have been purchased directly from Silver Lining
• Original proof of purchase must be available
• The item must be in reasonable condition considering normal wear
• Custom or heavily personalized items may have different terms

9. Exclusions

This policy may not apply to:

• Items purchased from third-party retailers
• Heavily damaged or altered pieces
• Items missing significant components
• Certain limited edition or discontinued pieces (case-by-case basis)

10. Geographic Limitations

This Lifetime Buy-Back Policy is currently available only for purchases made within India. International customers should contact us for information about available options in their region.

11. Contact Information

For questions about our Lifetime Buy-Back Policy or to initiate a buy-back request, please contact us at silverlining4622@gmail.com or call +91 9370664930. Our customer service team will guide you through the entire process.