Warranty Policy

Last updated: May 22, 2025

1. Manufacturing Warranty Coverage

Silver Lining provides a 6-month manufacturing warranty on all jewelry pieces purchased from our store. This warranty covers manufacturing defects and plating issues that occur due to normal wear and tear.

2. How to Claim Warranty

To initiate a warranty claim, contact us at silverlining4622@gmail.com or call +91 9370664930. Please provide:

• Your name, phone number, and email address
• Original order number
• Clear photos or videos showing the issue
• Detailed description of the problem

Note: Warranty claims cannot be processed through social media messages. A formal email or phone contact is required.

3. Warranty Process Timeline

Once you submit your warranty claim:

• We will verify and begin the warranty process within 2 business days
• After verification, you'll receive instructions for returning the item
• Repair begins 2-3 business days after we receive and review your product
• You'll receive tracking information when the repaired item is shipped back
• Total service time is typically 6-8 business days after repair completion

4. Return Shipping for Warranty

You are responsible for safely shipping the item to our service center for warranty work. We recommend using insured shipping for valuable pieces. Once the repair is completed, we will cover the return shipping cost back to you.

5. What's Covered

Our manufacturing warranty includes:

• Manufacturing defects in materials or workmanship
• Plating issues that occur under normal wear conditions
• Structural problems not caused by external damage
• Stone setting issues (if not caused by impact)
• Clasp or closure malfunctions due to manufacturing defects

6. What's Not Covered

The following are not covered under our warranty:

• Lost or stolen items
• Damage caused by accidents, drops, or impacts
• Normal wear and patina that occurs over time
• Damage from exposure to chemicals, perfumes, or harsh environments
• Alterations or repairs performed by unauthorized parties
• Damage caused by improper care or storage

7. Care Instructions

To maintain your warranty coverage and extend the life of your jewelry:

• Store pieces separately in soft pouches or lined jewelry boxes
• Remove jewelry before swimming, showering, or exercising
• Avoid contact with perfumes, lotions, and cleaning chemicals
• Clean gently with appropriate jewelry cleaning methods
• Have professional cleaning performed when recommended

8. Third-Party Purchases

If you purchased a Silver Lining item from a retailer other than our official website or authorized dealers, the warranty policies of your place of purchase will apply instead of this policy. Please contact your retailer for warranty information.

9. Tracking Your Warranty Service

Throughout the warranty service process, you can track the status of your repair. We'll provide updates at key milestones and notify you immediately when your piece is ready to be shipped back to you.

10. Quality Commitment

Our warranty reflects our commitment to quality craftsmanship and customer satisfaction. Every Silver Lining piece is made with care and attention to detail, and we stand behind our work with this comprehensive warranty program.

11. Contact Information

For warranty claims or questions about coverage, please contact us at silverlining4622@gmail.com or call +91 9370664930. Our customer service team is here to help resolve any issues and ensure your complete satisfaction with your Silver Lining jewelry.